Customer Care Excellence: How to Create an Effective Customer Focus
Embodied Leadership: The Somatic Approach to Developing Your Leadership
Private Label: Turning the Retail Brand Threat Into Your Biggest Opportunity
Sales Promotion: How to Create, Implement and Integrate Campaigns that Really Work
Strategic Business Planning: A Dynamic System for Improving Performance & Competitive Advantage
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
The Complete Marketer : 60 Essential Concepts for Marketing Excellence
Diversity in Coaching : Working with Gender, Culture, Race and Age