Сара Кук (Sarah Cook)

Книги автора Сара Кук (Sarah Cook) :

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Customer Care Excellence: How to Create an Effective Customer Focus

Сара Кук

2011, Kogan Page, 288 с.

You can buy this book in russian translation, book title "Клиент в фокусе. Как поместить интересы клиента в центр внимания вашей организации." With more choice than ever before, customers today have high expectations of products and services. Busines ...

Ціна: 888 грн.

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Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Сара Кук

2012, Kogan Page, 208 с.

Across the global economy, customers expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both ...

Ціна: 1066 грн.

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Сара Кук (Sarah Cook)

Книги автора Сара Кук (Sarah Cook) :

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