Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
The Complete Marketer : 60 Essential Concepts for Marketing Excellence
Diversity in Coaching : Working with Gender, Culture, Race and Age
Group Coaching : A Practical Guide to Optimizing Collective Talent in Any Organization
Managing to Manage: The Essential Guide to People Management
Mash-up! How to Use Your Multiple Skills to Give You an Edge, Make Money and Be Happier
Preparing the Perfect Job Application : Application Forms and Letters Made Easy